Email Advising: How to Replicate Best Practices in Developmental Advising


August 01, 2017


Sue Ohrablo, Ed.D.

  1:00 PM ET | 12:00 PM CT | 10:00 AM PT | 60 Minutes

* Not able to attend the live session? We can arrange an on-demand session for You. Please call 1-‪814-892-0304


Email advising has readily taken center stage as the preferred method of communication for both students and advisors. Students are able to write their questions as they occur to them, and advisors have found email useful in documenting interactions with students.

However, email advising can impact the quality of advising relationships, can hinder developmental advising, and can facilitate students’ continued dependence on advisors for information. A poorly composed email can result in an on-going need for information and clarification on the part of the student.

Further, ineffective emails can also send messages such as “you are wrong and I am right” and “you can’t do this and you must do that.” These types of messages are counter to comprehensive developmental advising methodology, and can hinder the establishment of productive advising relationships.

This session will focus on common pitfalls that occur in email advising, and examine limiting factors such as tone, intent, and prescriptive advising. Participants will examine real-life examples and engage in discussion as to how to strategically infuse developmental advising techniques into email communication, as well as determine when email advising is not appropriate to address students’ concerns.

Sessions Highlights:

  • Identify the key components of effective advising.
  • Learn how to balance prescriptive and developmental advising in emails.
  • Examine limitations and challenges inherent in advising by email.
  • Learn strategies for engaging in proactive advising via email.
  • Determine when email advising is not appropriate and how to transition student to conversation.

What are the benefits:

  • Participants will receive practice emails to use in their work settings.
  • Participants will receive examples of effective email responses that replicate best practices in advising.
  • Participants will learn how to dissect student email inquiries and provide comprehensive responses that include answers and anticipate student needs.

Who should attend:

  • Academic advisors
  • Advising administrators
  • Student affairs professionals
  • Student success coaches, faculty
  • Anyone who works directly with students and communicates via email.

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