Requests for Information (RFI) – Process Use & Abuse


March 20, 2019


James G. Zack

  1:00 PM ET | 12:00 PM CT | 10:00 AM PT | 60 Minutes


In the past few decades, the Request For Information (RFIs) in construction projects have been abused and somewhat institutionalized with the intention to increase profitability. Owners too can inadvertently contribute to the abuse of RFIs by failing to adopt practices that may contractually safeguard against the potential negative impacts of the RFI process.

However, with contractual mechanisms and other best practices, the impact of potential damages can be prevented, controlled and mitigated.

Join us for this webinar with industry veteran, James G. Zack, Jr., CFCC, CCM, FAACE, FGPC, FRICS, PMP, to get a better understanding of the use and abuse of RFIs, including ways to mitigate its potential adverse impact on construction projects. The webinar provides a number of contractual mechanisms to control the RFI process and mitigate potential impact damage claims based on the number of RFIs.

In this 90-minute session, James will discuss the genesis of RFIs, their development in the industry and the impact of RFIs on construction projects, drawing upon data provided by a global construction software provider and other studies. With a very insightful case study, the webinar sets forth a framework for reducing the adverse impact of RFIs. Finally, the session shares some practical best practices concerning the RFI process.

Session Highlights:

  • RFI origin and its intended use in the construction industry
  • Understand the impact of RFIs on construction projects based on data from approximately 1,400 projects
  • The time and cost impacts of RFIs on projects
  • How the RFI process has been and can be abused
  • Legal decisions that explains how the number of RFIs on projects has been used to prove both delay and cumulative impact claims
  • Definitions that should be included in construction projects to help lessen the impact of RFIs
  • The three principal recommendations:
    • The incorporation of critical definitions and an RFI control specification
    • Electronic RFI tracking and monitoring systems
    • Best management practices concerning RFIs that owners and contractors can adopt and implement for managing the RFI process
  • Examine a proposed RFI specification which may be included in contracts to mitigate the impact of RFIs
  • How to mitigate the adverse impacts of RFIs through contractual mechanisms

Also Includes:

  • Live Q&A session with speaker
  • Presentation slides
  • Certificate of attendance
  • Handout: A 35-page research perspective this webinar is based on (Available upon request)

Who Will Benefit:

  • Design and construction personnel involved with the management and delivery of capital projects on time and within budget
  • Attorneys dealing with construction delays and cumulative impact claims
  • Owners and owner representatives managing capital improvement projects
  • Contractor executives
  • Project managers
  • Project sponsors
  • Project control personnel
  • Construction managers