While we seem to be living in the 21st century, dealing with artificial intelligence, managing algorithms, the newest hardware, and figuring out how to provide fatter internet pipes, there are some aspects of multifamily management that haven't changed since the beginning of our industry and have nothing to do with technology.

As a multifamily professional, one of our top priorities is keeping our residents' living spaces tidy, secure, and friendly. But the situation gets considerably trickier when bed bugs are involved. If left unchecked, these little pests can harm your reputation and negatively impact tenant satisfaction in addition to being an annoyance.

Because of their renown for flexibility and resilience, bed bugs are notoriously hard to get rid of. You will gain practical tactics and actionable insights from this webinar, enabling you to properly manage these bothersome intruders. 

This session is designed to address your specific challenges and concerns, whether you are trying to prevent an infestation or are coping with an ongoing one.

What You Will Learn:

• Identify tenant notice requirements
• Learn how to investigate discrepancies found in Tenant detail reports and Master File reports
• Learn how to properly verify and document information found during investigations in both the Tenant detail reports and Master File reports
• Learn how to implement required consequences when needed for non-compliant tenants
• Learn documentation content requirements, and documentation retention requirements

Areas Covered In The Session:

• Life Cycle and Behavior: Gain a thorough understanding of bed bugs’ life cycle, habits, and preferred hiding spots. Knowledge is power, and recognizing these factors will enhance your ability to manage and prevent infestations.
• Identification Tips: Learn how to identify bed bugs and their signs early on.
• Implementing Effective Prevention Strategies
• Routine Inspections: Discover best practices for conducting regular inspections and the signs to look for.
• Tenant Education: Understand how to educate and involve your tenants in bed bug prevention.
• Maintenance Protocols: Learn the importance of maintaining a bed bug-free environment through proper cleaning and maintenance protocols.
• Managing Infestations: From Detection to Eradication
• Initial Response: Understand the critical steps to take immediately after discovering a bed bug infestation.
• Treatment Options: Explore various treatment methods, including chemical and non-chemical approaches.
• Working with Professionals: Discover how to effectively collaborate with pest control professionals and ensure that treatments are thorough and effective.
• Handling Tenant Communication and Concerns
• Clear Communication: Learn how to communicate with tenants about bed bug issues professionally and empathetically.
• Documentation and Follow-Up: Understand the importance of documenting incidents and follow-ups to ensure that all issues are addressed and resolved satisfactorily.
• Building a Long-Term Bed Bug Management Plan
• Creating Policies: Develop and implement effective bed bug policies for your apartment community.
• Ongoing Monitoring: Learn how to establish a system for continuous monitoring and reassessment of your bed bug management strategies to ensure long-term success.

Why Should You Attend?

• You’ll learn what bed bugs look like at various stages in their life cycle and what the signs of an infestation are.
• We’ll explore and discuss treatment protocols.
• You’ll learn prevention strategies to avoid infestations.
• We’ll share communication and documentation essentials as well as reviewing legal obligations

Who Will Benefit:

• Regional/Area Manager/Supervisor,
• Housing Director
• Housing Manager
• Property Manager
• Property Supervisor
• Occupancy Specialists
• Community Manager/Director,
• Facility Professionals
• Maintenance Supervisor, Maintenance Techs, and Training Professionals.

Why Pioneer Educator Webinars Are Your Best Choice:

• Specialized Focus: Our webinars are meticulously crafted to address the specific needs of Industry Professionals.
• Interactive Learning: Engage in live discussions, scenario-based exercises, and direct access to industry experts.
• Actionable Insights: Receive a toolkit of actionable strategies and resources for immediate implementation.
• Community Support: Join a community of Industry Professionals dedicated to continuous improvement and success.