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Customers are always been priority for PIONEER Educator. We wish to serve to the best of our capabilities through our webinar programs. Our money refund policy is one very important part of the commitment towards our customers.
Please browse through our policy here to understand how our refund system works before applying for a refund requisition.
What is Cancellations, Substitutions and Refund policy?
Substitution/Cancellations will not be accepted in below cases:
REFUND POLICY FOR LIVE WEBINAR/ON-DEMAND/PRE-RECORDED :-
PIONEER Educator is committed to refund full order amount of live webinars / On-Demand /Pre Recorded Webinars is being cancelled with given criteria:-
At the same time, we are not liable for any refund in the following scenario:-
In the case of refund due to unable to listen to audible or problem with visual part or any other technical problem during live webinar/on-demand/pre-recorded webinar, then it will be properly scrutinised on the basis of time and duration provided by the customer/attendee. Once, we have reconciled and are satisfied, we would inititiate the process of your refund.
REFUND POLICY FOR DVD/ TRANSCRIPT/ANY DIGITAL DOWLOAD :-
REFUND POLICY FOR COMBO OFFER :-
This Policy is applicable if the customer has bought any combination of Live Webinar, On-demand, DVD, Transcript or any digital download.
Please get in touch with our Customer Care for more details on the refund process for combo offers.
PIONEER Educator webinars are subject to customer demand. PIONEER Educator reserves the right to cancel/postpone webinars on any subject at short notice at no loss or liability where, in its absolute sole discretion, it deems this necessary and binding.
Questions or Complaints :-
For any general questions about your registration, refund status (if any) and complaints regarding your refund details, please contact support@Pioneereducator.com to sort out your queries.
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